How long does shipping take?
Most orders are processed within 1 to 3 business days. Delivery typically takes 7 to 12 business days depending on the item and warehouse. If an item ships faster, the product page will say so. We would rather be straight with you than promise dates we cannot keep.
Where is my order?
As soon as your order ships, you get a tracking number by email. If tracking has not moved for 5 days, contact us at support@shinescraft.com and we will chase it down for you.
What is your return policy?
You have 30 days from delivery to change your mind. Items must be unused and in their original packaging. Email support@shinescraft.com to start a return. See our Shipping and Returns page for the full details.
What if something arrives damaged or wrong?
Send us a photo at support@shinescraft.com within 7 days of delivery and we will replace it or refund you. No drama, no return shipping games for our mistakes.
Do you ship outside the United States?
Not yet. ShinesCraft currently ships to US addresses only.
How do I contact you?
Email support@shinescraft.com or call (636) 224-8659. A real person reads every message, usually within one business day.